Fortune Resort Benaulim Goa - Member ITC Hotels' Group

I have stayed before, so I knew what to expect. The location is exactly perfect for me, though others may have different opinions, and it represented excellent value for money. The staff were charming. My room had a nice balcony, though it looked over the back of the hotel. Rooms on the other side of the corridor have a lovely view over open countryside. They were just having a revamp of their WiFi provision, but still, it worked. The grounds are small but delightful, and it had a pleasantly relaxed atmosphere.

The staff were very helpful from the moment we checked in until check out. Samvir, Sushma, Prafful, Khan and the housekeeping staff were very prompt and courteous, which is what made our stay memorable as we had travelled as a family and had booked 3 rooms. Besides that the rooms and facilities were good too, however, due to the weather, we weren't able to utilise any of the facilities. The food was great too and yet again the staff at the Zodiac restaurant were very helpful and took time to get to know us and understand our preferences. So overall this was a great experience.

Honest review: We were upgraded to a new room as we booked Chalets. The room was neat & clean! Bathrooms and linens are nice and clean. Some sections of the room had to be cleaned as I saw a small spiderweb on the top of the room. The staff is friendly but may need a bit of organising skills. They delayed our room for more than 15 mins while guests who checked in after us were given rooms immediately. The reception was chaos as the people there were themselves confused. We asked for checkout and a trainee girl came to take the luggage for us - I feel I was more stronger than her to take the luggage hence I pulled it out myself and did.

The ambience, rooms, food, service was good. The staff were very good and polite. Although there are certain exceptions all over but overall it was a comfortable and a good stay.

Food service and premises